Refund policy

 RETURNS & REFUNDS POLICY
We want you to be happy with your purchase.
This Returns & Refunds Policy applies to all customers, both within Australia and internationally, regardless of where your order is delivered.
Because our products are made to order using a print-on-demand service, each item is produced specifically for you after your order is placed.
Change of Mind
We do not offer returns or exchanges for:
  • Change of mind
  • Incorrect size selection
  • Incorrect colour selection
  • Minor colour variations between screen display and printed product
Please review all product descriptions, images, and sizing information carefully before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery (Australia and international orders included).
Please include:
  • Order number
  • Description of issue
  • Clear photos of product and packaging (if applicable)
We will review your request and, where appropriate, arrange a replacement or refund.
Resolution of Issues
We will determine the most appropriate resolution in accordance with this policy and applicable consumer laws. This may include:
  • Replacement
  • Refund
  • In rare cases, return instructions if required by our fulfilment partner
Do not return any items unless instructed.
Return Shipping
If a return is required, instructions will be provided. Return shipping costs may apply unless otherwise required by law. Tracked shipping is recommended.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days.
International & Australian Customers
All customers are covered under this policy. Fulfilment is handled through a global print-on-demand network (Printify), and production/shipping locations may vary.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law, including remedies for major failures and guarantees of acceptable quality.
Contact
For all enquiries, contact us via email or website contact form with your order number.